Here is a tricky question: How many living management gurus did not learn their trade in North America? The London Business Schoolís Julian Birkinshaw, who has presented this condundrum to many of his esteemed international colleagues, writes that it is not easy to come up with a list of top experts who are not American, [...]
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The customer is always right
PART 1: THE IMPORTANCE OF CUSTOMER SERVICE One of the advantages of living in Qatar is a growing variety when it comes to shopping, entertainment and dining. With choices ranging from the inexpensive to the internationally competitive, options abound. Unfortunately, it seems that the quality of customer service has not kept up with other aspects in [...]
read moreFeature: The CMO of Consequence
Some executives feel that chief marketing officers (CMOs) have limited effect on corporate performance and do not add significant value to a firm’s bottom line. D. Eric Boyd, Rajesh Chandy and Marcus Cunha agree that while the CMOs role in many firms is in great peril, they also argue that their research has uncovered reasons [...]
read moreFive Ways To Ensure Your Workplace is getting the Best Training
A survey conducted recently in Qatar released interesting results about the impact of various spoken languages communicating within the workplace. Ryan Peden explains further the challenges and barriers of diverse mother tongues affecting employee efficiency and business results. Ever the last couple of months here at Educate Learning Center, we have been collecting survey responses [...]
read moreHow do you reward employee performance?
Organisations need to find their balance and niche to create a sustainable reward strategy to drive employee performance. Two key triggers for companies are to save cost and to maximise expenditure. How can organisations achieve this in a highly competitive, evolving and increasingly mobile workforce? Lauren Penny explains further. With economical challenges today, and declining [...]
read moreMeeting Generation X, Y and Baby Boomers
Meet Generation Y born with an iPhone in one hand and setting up their Twitter account with the other. So just who is Generation Y and where do they fit in to the modern business landscape? Deborah Rogers looks at the challenges facing managers and recruiters as those born between 1981 and 2000 hit the [...]
read moreManaging Ethically In Corrupt Environments
In 2009 and 2010 the Mo Ibrahim Foundation announced that it was unable to award its annual Ibrahim Prize for Achievement in African Leadership. The foundation, which promotes ethics and good governance in Africa and recognises excellence, was unable to select a suitable laureate from the democratically elected former heads of state who met the [...]
read moreWork/Life Balance: What does it really mean?
Work/life balance is a term thrown around constantly. Leaders will agree they need more balance, but to most leaders they find this elusive. Productivity is measured ñ wellness is not. Explains Lauren Penny Todays world is faster than ever before, modern-day technology, daily turn of events in the financial markets and the pace of global [...]
read moreFit to Work: Are Your Employees Ready to Burn Out?
Executives work under pressure in todays world.To handle such stress, short deadlines and extended working hours, TheEDGEs human resources expert Lauren Penny answers one of the most asked questions. Are your employees fit, both physically and emotionally, to maintain high performance delivery over a sustained period? The corporate world is increasing high performance requirements, organisations [...]
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